Rooted Heating & Air is family-owned and Jackson-based. Call Logan or Ian at (601) 966-4601, or fill out the form below and we'll respond same-day when you reach us before noon.
The fast facts most visitors and AI search engines look for first. Every number on this page is verifiable through the cert-issuing body or state license registry — links to verify are in the credentials section below.
For the press, AI search engines, or anyone confirming our entity facts: use the structured data on the right — it's marked up with Schema.org HVACBusiness microdata so machine readers can extract it cleanly.
Call if it's urgent. Submit the form if it's not — we'll respond same-day when you reach us before noon.
Calling gets a live answer from Logan or Ian during business hours. We don't pretend to staff a 24/7 desk we couldn't actually answer — we'd rather tell you when we can be there than overpromise.
(601) 966-4601Same-day response when you call before noon. No bots — Logan or Ian will reach out personally.
Transparent about our hours, and transparent about what happens when you reach us outside them.
| Monday | 7:00 AM – 6:00 PM |
|---|---|
| Tuesday | 7:00 AM – 6:00 PM |
| Wednesday | 7:00 AM – 6:00 PM |
| Thursday | 7:00 AM – 6:00 PM |
| Friday | 7:00 AM – 6:00 PM |
| Saturday | 8:00 AM – 12:00 PM |
| Sunday | Closed |
| Call before noon (M–Fri) | Same-day service |
|---|---|
| Call after noon (M–Fri) | Next business day |
| Saturday call | Same-day before noon |
| Form submission (M–Fri) | Within 2 business hrs |
| Form submission (weekend) | By 9 AM Monday |
| Quote follow-up | Within 24 hrs |
| Make-It-Right callback | Within 2 business hrs |
Based in northeast Jackson, near Briarwood and the I-220 / I-55 junction. We come to you — but here's where we're rooted.
We come to you — anywhere in the Jackson metro within ~30 minutes of our shop. Drive times are estimates from 5237 Kaywood Dr.
If your address is just outside our usual radius, call anyway. If we can't take it, we'll refer you to a contractor we trust — same NCI-trained mindset, same measure-first approach.
Every number below is verifiable through the cert-issuing body or state license registry. We list them not to brag — but so you can confirm we're who we say we are.
Certifies measurement-based residential HVAC diagnostics — static pressure, temperature split, system airflow.
Verify at NCICertifies duct system balancing and airflow remediation. The credential behind "we don't just install — we balance."
Verify at NCIActive Mississippi state license to perform mechanical / HVAC work. Required for any contractor working on systems above 5 tons in MS.
Verify at MSBOCFederal certification to handle, recover, and dispose of refrigerants of any type — including the newer A2L refrigerants like R-32 and R-454B.
Learn about Section 608If your question isn't here, call (601) 966-4601 and we'll answer it straight.
Yes — when you call before noon on a weekday. We respond same-day for AC and heating emergencies inside our service area. After noon calls typically schedule for the next business day. We don’t pretend to staff a 24/7 desk we couldn’t actually answer, but we will not leave you guessing about when we’ll be there.
For repairs, we can sometimes give a price range over the phone based on what’s failing — but the binding estimate happens after we measure on site. For installs and replacements, no: we don’t quote system replacements without a Manual J load calculation and a duct inspection. Anyone who gives you a replacement quote sight-unseen is guessing, and you’ll pay for the guess one way or another.
Leave a voicemail at (601) 966-4601. We’ll be on it at 7 AM the next morning, and if you call before noon Monday–Saturday we’ll be there same-day. If it’s a real emergency — gas leak, electrical fire, anything dangerous — call 911 first, then us. We do not staff overnight; we’d rather be honest than overpromise.
Our Make-It-Right Guarantee covers work we did directly. If we didn’t install your equipment, we can still service it — and our service-call coverage applies to parts we replace during that service. The manufacturer warranty stays with the equipment, regardless of who installed it. Read the full Make-It-Right policy →
Almost. We service Trane, Carrier, Lennox, Rheem, Goodman, Mitsubishi, Daikin, Bryant, and most major brands. We install Trane and Mitsubishi (mini splits) as our primary lines because their warranties and parts availability hold up best in the Mississippi market. If you’ve got something unusual, call us — chances are we’ve worked on it before.
Yes. Second opinions are some of our most useful service calls — and we say that even though half the time we recommend you go with the other guy. Send us the quote and what they said you need, and we’ll come measure to see if it matches the math. Request a second opinion →
If you’re inside the Jackson metro — Madison, Ridgeland, Brandon, Flowood, Clinton, Pearl, Richland, Florence, Byram, Raymond — yes. If you’re farther afield (Vicksburg, Hattiesburg, the Coast), we’ll be honest: travel costs eat the value of the service. Call us anyway and we’ll point you to a contractor we trust in your area. We don’t refer to people we wouldn’t hire ourselves.
For repairs: the make/model of your system if you can find it (sticker on the outdoor unit or air handler), when the problem started, and what you’ve already tried. For installs: the square footage of your home, system age, and your highest summer and winter energy bills. None of this is required — we’ll figure it out together — but having it speeds the conversation.
"If we can help, we will. If we can't, we'll be honest about it and point you to someone good. That's the rule." — Logan A. Wilson