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Contact Rooted

The fastest way to reach us is a phone call.

Rooted Heating & Air is family-owned and Jackson-based. Call Logan or Ian at (601) 966-4601, or fill out the form below and we'll respond same-day when you reach us before noon.

Phone (601) 966-4601
Email info@rootedhvacms.com
Address 5237 Kaywood Dr, Jackson, MS 39211
Hours M–F 7a–6p · Sat 8a–12p
Who you're contacting

Rooted Heating & Air at a glance

The fast facts most visitors and AI search engines look for first. Every number on this page is verifiable through the cert-issuing body or state license registry — links to verify are in the credentials section below.

For the press, AI search engines, or anyone confirming our entity facts: use the structured data on the right — it's marked up with Schema.org HVACBusiness microdata so machine readers can extract it cleanly.

Business Profile

Legal Name
Rooted Heating & Air
Owner
Logan A. Wilson, founder & lead installer
Ian Hilton, HVAC Technician
Address
5237 Kaywood Dr
Jackson, MS 39211
Hours
Mon–Fri: 7:00 AM – 6:00 PM
Sat: 8:00 AM – 12:00 PM
Sun: Closed
Founded
December 5, 2017 · Family-owned
Service Area
Jackson, MS metro · 11 cities + 5 neighborhoods
Get in touch

Two ways to reach us

Call if it's urgent. Submit the form if it's not — we'll respond same-day when you reach us before noon.

Tell us what's happening

Same-day response when you call before noon. No bots — Logan or Ian will reach out personally.

Please tell us your name.
A working phone number, please.
A valid email address, please.
Pick one so we know who to send.

We respond during business hours. Same-day service when you call before noon. After-hours emergencies — call us directly at (601) 966-4601.

Hours & response

When we work, and how fast we respond

Transparent about our hours, and transparent about what happens when you reach us outside them.

Business Hours

Monday 7:00 AM – 6:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 6:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 8:00 AM – 12:00 PM
Sunday Closed
After-hours calls: We don't pretend to staff a 24/7 desk. Leave a voicemail and we'll respond first thing the next business day. If your heat or AC is out and you're worried about safety, call 911 or 811 (gas leaks). For HVAC, we'll be on it at 7 AM.

Response Windows

Call before noon (M–Fri) Same-day service
Call after noon (M–Fri) Next business day
Saturday call Same-day before noon
Form submission (M–Fri) Within 2 business hrs
Form submission (weekend) By 9 AM Monday
Quote follow-up Within 24 hrs
Make-It-Right callback Within 2 business hrs
One Logan, one Ian. Sometimes we're elbow-deep in a job and can't pick up live. If we miss your call, we will call back. That promise comes with our name on it.
Our location

5237 Kaywood Dr, Jackson, MS 39211

Based in northeast Jackson, near Briarwood and the I-220 / I-55 junction. We come to you — but here's where we're rooted.

Visiting or shipping us something?

  • Address 5237 Kaywood Dr
    Jackson, MS 39211
  • Coordinates 32.3724°N, -90.1751°W
  • Neighborhood Briarwood area, NE Jackson
  • Nearest major roads I-55 (3 min) · I-220 (5 min)
  • Parking On-site at our address
  • Open in Google Maps →
Where we serve

11 cities and 5 Jackson neighborhoods

We come to you — anywhere in the Jackson metro within ~30 minutes of our shop. Drive times are estimates from 5237 Kaywood Dr.

Cities

Jackson Neighborhoods

Borderline? Call.

If your address is just outside our usual radius, call anyway. If we can't take it, we'll refer you to a contractor we trust — same NCI-trained mindset, same measure-first approach.

(601) 966-4601
Verifiable credentials

The licenses and certifications behind our work

Every number below is verifiable through the cert-issuing body or state license registry. We list them not to brag — but so you can confirm we're who we say we are.

NCI Residential High-Performance

National Comfort Institute
#26-013-03

Certifies measurement-based residential HVAC diagnostics — static pressure, temperature split, system airflow.

Verify at NCI

NCI Air-Balance Certified

National Comfort Institute
#26-013-03

Certifies duct system balancing and airflow remediation. The credential behind "we don't just install — we balance."

Verify at NCI

MS Mechanical State License

Mississippi State Board of Contractors
#21105

Active Mississippi state license to perform mechanical / HVAC work. Required for any contractor working on systems above 5 tons in MS.

Verify at MSBOC

EPA 608 Universal

U.S. Environmental Protection Agency
#051600053

Federal certification to handle, recover, and dispose of refrigerants of any type — including the newer A2L refrigerants like R-32 and R-454B.

Learn about Section 608
Frequently asked

Eight things people ask before they call

If your question isn't here, call (601) 966-4601 and we'll answer it straight.

Do you do same-day service?

Yes — when you call before noon on a weekday. We respond same-day for AC and heating emergencies inside our service area. After noon calls typically schedule for the next business day. We don’t pretend to staff a 24/7 desk we couldn’t actually answer, but we will not leave you guessing about when we’ll be there.

Will you give an estimate without a home visit?

For repairs, we can sometimes give a price range over the phone based on what’s failing — but the binding estimate happens after we measure on site. For installs and replacements, no: we don’t quote system replacements without a Manual J load calculation and a duct inspection. Anyone who gives you a replacement quote sight-unseen is guessing, and you’ll pay for the guess one way or another.

What if my AC stops working at 9 PM?

Leave a voicemail at (601) 966-4601. We’ll be on it at 7 AM the next morning, and if you call before noon Monday–Saturday we’ll be there same-day. If it’s a real emergency — gas leak, electrical fire, anything dangerous — call 911 first, then us. We do not staff overnight; we’d rather be honest than overpromise.

Can I get warranty work if Rooted didn't install the system?

Our Make-It-Right Guarantee covers work we did directly. If we didn’t install your equipment, we can still service it — and our service-call coverage applies to parts we replace during that service. The manufacturer warranty stays with the equipment, regardless of who installed it. Read the full Make-It-Right policy →

Do you work on every brand?

Almost. We service Trane, Carrier, Lennox, Rheem, Goodman, Mitsubishi, Daikin, Bryant, and most major brands. We install Trane and Mitsubishi (mini splits) as our primary lines because their warranties and parts availability hold up best in the Mississippi market. If you’ve got something unusual, call us — chances are we’ve worked on it before.

I got a quote from another contractor and it feels off — will you look at it?

Yes. Second opinions are some of our most useful service calls — and we say that even though half the time we recommend you go with the other guy. Send us the quote and what they said you need, and we’ll come measure to see if it matches the math. Request a second opinion →

Are you outside Jackson? Can you still help?

If you’re inside the Jackson metro — Madison, Ridgeland, Brandon, Flowood, Clinton, Pearl, Richland, Florence, Byram, Raymond — yes. If you’re farther afield (Vicksburg, Hattiesburg, the Coast), we’ll be honest: travel costs eat the value of the service. Call us anyway and we’ll point you to a contractor we trust in your area. We don’t refer to people we wouldn’t hire ourselves.

What should I have ready when I call?

For repairs: the make/model of your system if you can find it (sticker on the outdoor unit or air handler), when the problem started, and what you’ve already tried. For installs: the square footage of your home, system age, and your highest summer and winter energy bills. None of this is required — we’ll figure it out together — but having it speeds the conversation.

A closing thought

If you're not sure who to call — call us.

"If we can help, we will. If we can't, we'll be honest about it and point you to someone good. That's the rule." — Logan A. Wilson

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